At AsikMiner.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, create an account, or make a purchase. By accessing or using our services, you agree to the terms of this policy.

1. Information We Collect

We collect several types of information to provide you with a seamless experience:

A. Personal Information
When you interact with us, especially during the ordering process or account creation, we may collect the following personal information:

• Contact Information:

  • Full Name: To personalize your experience and for identification purposes.
  • Email Address: For order confirmations, shipping updates, and communication regarding your account.
  • Phone Number: To contact you regarding your order or for customer support.

• Payment Information:

  • Credit/Debit Card Details: Includes card number, expiration date, and CVV for processing payments.
  • Billing Address: Necessary for payment processing and for verifying your identity.

• Shipping Information:

  • Shipping Address: To deliver your orders accurately and on time.

• Account Information:

  • Username and Password: For account management and secure access.

B. Non-Personal Information
We also automatically collect non-personal information when you visit our website, such as:

• Technical Data:

  • IP Address: To identify your device and for security purposes.
  • Browser Type and Version: Helps us optimize our website for different browsers.
  • Operating System: To ensure compatibility with our services.

• Usage Data:

  • Pages Visited: To understand user behavior on our site.
  • Time and Date of Visits: Helps us analyze peak usage times and improve our services.
  • Referring URL: The link that brought you to our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

A. Order Fulfillment
To process and fulfill your orders, including:

• Sending order confirmations and shipping notifications.
• Managing payments and processing refunds if necessary.
• Ensuring accurate delivery of products to your specified address.

B. Customer Support
To provide effective customer service by:

• Addressing inquiries, concerns, or requests regarding your orders.
• Assisting you with account-related issues.

C. Communication
To keep you informed about:

• Your order status and related updates.
• Special offers, promotions, and product information (only with your consent).

D. Marketing
With your explicit consent, we may use your personal information to:

• Send you newsletters and promotional materials about our products and services.
• Notify you of upcoming sales, events, or new products.
• You can opt-out of marketing communications at any time by following the unsubscribe link in emails or contacting us directly.

E. Website Improvement
To enhance user experience by:

• Analyzing how users navigate and interact with our site.
• Identifying areas for improvement based on usage data.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

A. Third-Party Service Providers
We may share your personal information with trusted third-party service providers to assist us in:

• Payment processing (e.g., credit card processors).
• Order fulfillment (e.g., shipping companies).
• Customer service management (e.g., support platforms).

These providers are contractually obligated to keep your information confidential and secure.

B. Legal Compliance
We may disclose your personal information if required by law or in response to valid legal requests, such as:

• Subpoenas or court orders.
• Requests from government authorities for compliance with legal obligations.

C. Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will ensure that your information remains protected under this policy.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: Sensitive information, such as payment details, is encrypted during transmission to safeguard against interception.
• Secure Servers: We use secure servers to store your information and implement firewalls to protect against unauthorized access.
• Access Controls: Only authorized personnel have access to your personal information, and we limit access based on job responsibilities.

While we take these precautions, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, but we strive to protect your information to the best of our ability.

5. Your Rights

As a user of our services, you have certain rights regarding your personal information:

A. Right to Access
You have the right to request access to the personal information we hold about you, including obtaining copies of that information.

B. Right to Rectification
You have the right to request correction of any inaccuracies in your personal information.

C. Right to Deletion
You can request that we delete your personal information, subject to certain exceptions where we are legally required to retain it.

D. Right to Restrict Processing
You can request that we restrict the processing of your personal information in specific circumstances, such as pending a request for rectification.

E. Right to Withdraw Consent
If we process your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that help us recognize you and remember your preferences. The types of cookies we use include:

A. Essential Cookies
These cookies are necessary for the website to function and cannot be disabled. They include:

• Session cookies to manage user sessions.
• Security cookies to protect user data.

B. Performance Cookies
These cookies help us understand how visitors interact with our website, allowing us to analyze usage patterns and improve performance.

C. Functional Cookies
These cookies allow us to remember your preferences (e.g., language settings) to enhance your experience.

You can control cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website and your user experience.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over the content and practices of these sites and are not responsible for their privacy policies. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to periodically review this policy for any updates. Your continued use of our services after changes to the Privacy Policy constitutes your acceptance of the revised terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us:

• Email: support@asikminer.com
• Phone: (+62) 822 7793 5571
• Business Hours: Monday to Saturday, from 8 AM to 9 PM (local time)
• Address:
  Jl. Putri Merak Jingga No.36,
  Kota Medan,
  Sumatera Utara - 20111,
  Indonesia

Thank you for choosing AsikMiner.com. Your trust is essential to us, and we are dedicated to safeguarding your personal information.