At AsikMiner.com, we are committed to ensuring your satisfaction with every purchase. If you find yourself needing to return an item, please take the time to read through our detailed Returns and Refunds Policy below to understand your rights and responsibilities.
1. Return Period
- Return Window: Customers have 40 business days from the date of receipt to initiate a return.
- Example: If your order is delivered on a Tuesday, you have until the end of the day on the 40th business day (not counting weekends and national holidays) to start the return process.
2. Eligibility for Returns
To be eligible for a return, all of the following conditions must be met:
Condition of the Item:
- The item must be unused and in its original condition.
- It should be returned in the original packaging, which includes:
- Seals or stickers intact
- Tags attached
- Any protective films or coverings
- All accessories, manuals, and documentation included with the product must also be returned.
Proof of Purchase:
- A valid receipt or order confirmation email is required. This document serves as proof that the item was purchased from AsikMiner.com.
Non-Refundable Items:
- Certain items may not be eligible for return. These include:
- Opened software or digital downloads
- Customized or special order items
- Items marked as non-returnable at the time of purchase
- Used or damaged products due to customer negligence
- Certain items may not be eligible for return. These include:
3. Refund Process
Initiating a Return:
- To start the return process, contact our customer support team:
- Email: support@asikminer.com
- Phone: (+62) 822 7793 5571
- When contacting us, please provide:
- Your order number
- A description of the item you wish to return
- The reason for the return
- To start the return process, contact our customer support team:
Return Merchandise Authorization (RMA):
- After reviewing your return request, we will issue a Return Merchandise Authorization (RMA) number. This number must be included with your returned item to facilitate the return process.
Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the return is due to a defective item or an error on our part (e.g., wrong item shipped).
- We recommend using a trackable shipping service or purchasing shipping insurance for items valued over a certain amount to protect against loss during return transit. AsikMiner.com is not responsible for items lost in return shipping.
Refund Timeline:
- Upon receiving and inspecting the returned item, we will process your refund within 10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow additional time for the refund to appear in your account, as processing times can vary based on your financial institution.
4. Restocking Fee
- Restocking Fee:
- A 30% restocking fee will apply to all returned items that are accepted for return. This fee will be deducted from your total refund amount.
- The restocking fee is implemented to cover costs related to inspecting, repackaging, and restocking returned items.
5. Exchanges
- Exchanging Items:
- If you wish to exchange an item for a different product, please initiate a return for the original item using the process outlined above.
- After we process your return, you can place a new order for the desired item. This method ensures you can secure your preferred product without delay.
6. Customer Support
We are here to assist you with any questions or concerns regarding our Returns and Refunds Policy. For help, please contact our dedicated customer support team:
- Support Email: support@asikminer.com
- Phone: (+62) 822 7793 5571
- Business Hours: Monday to Saturday, from 8 AM to 9 PM (local time)
Conclusion
At AsikMiner.com, your satisfaction is our top priority. We aim to provide you with high-quality products and exceptional service. Should you have any questions or require assistance regarding your order or our Returns and Refunds Policy, please do not hesitate to reach out to us. Thank you for choosing AsikMiner.com for your cryptocurrency mining needs!